Our Cancellation, Deposit & Refund Policies

Cancellation, Refunds And Deposits:

We REQUIRE a deposit on ALL services booked thru our portal, it prevents others from scheduling the time and date you've requested and customers from not showing up and us losing a spot that someone else could have gotten scheduled for and keeps people are are not serious about getting services away and wasting everybody's time. Our deposit is a MINIMUM of $25 of the total invoice amount and that comes off the bill at the end. Cancellations happen and we understand things do pop up... But if we lose a day that cost us money so we try to keep cancellations to a minimum, now if you do have to cancel for whatever reason we ask that you do it as soon as possible so we can recover that time slot with another client, however regardless of what the reason is for cancellation we DO NOT refund deposits. If you cancel we will either gladly reschedule you for a better time or we can always give you credit on your Big Tom's Account in the amount your deposit was for so that you can use it at a later time. **IF YOU BOOK A SERVICE LATE IN THE DAY CLOSE TO OUR CLOSING TIME AND THE SERVICE PUTS US PAST THE CLOSING TIME WE WILL NOT ACCEPT THE BOOKING AND WILL CALL YOU TO FIGURE OUT A BETTER DATE AND TIME.. IF YOU DO NOT ANSWER WHEN WE CALL TO RESCHEDULE OR CONFIRM A NEW DATE AND TIME THE DEPOSIT YOU MADE WILL NOT BE REFUNDED AND YOU WILL NEED TO MAKE A NEW DEPOSIT ON THE NEW SCHEDULED DATE AND TIME.

Disclaimers And Policies:

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
• Big Tom's Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
• Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
• Big Tom's Detailing or its vendors do not accept liability for discharged batteries during or after the service has been completed.
• Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
• We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.
• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.com OR SpotOn.Com
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customers own risk
• All orders placed require address, package, and vehicle condition verification.
• Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Big Tom's Detailing. - Big Tom's Detailing reserves the right to refuse service to anyone.
• Big Tom's Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
• Big Tom's Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

If you have any questions or concerns, please call us before you book your service, once you place your order and make your deposit we can not refund it if you made an error. Please call us 7 days a week at 352-205-5911 and we will gladly assist you! Big Tom's Detailing Staff